Frequently Asked Questions
Find answers to common questions about our products and services.
How can I track my order?
After your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website by visiting your account dashboard and selecting "Order History." For more details, please review our Shipping Policy.
What is your return policy?
We accept returns within 30 days of delivery for most products in their original condition. For complete information about our return process, eligibility, and refund processing times, please visit our Return & Refund Policy page.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payment information is securely processed and encrypted to ensure your financial data remains protected.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary by location. For specific information about shipping to your country, please check our Shipping Policy or contact our customer service team.
How long will it take to receive my order?
Domestic orders typically arrive within 3-7 business days, while international orders may take 7-21 business days depending on your location and customs processing. For more detailed information, please refer to our Shipping Policy.
What should I do if my order arrives damaged?
If your order arrives damaged, please take photos of the damaged items and packaging, and contact our customer service team within 48 hours of delivery. We'll guide you through the return process and arrange for a replacement or refund according to our Return & Refund Policy.
Can I change or cancel my order?
You can modify or cancel your order within 2 hours of placing it. After this window, orders enter our processing system and cannot be changed. Please contact our customer service team immediately if you need to make changes to a recent order.
Do you offer warranties on your products?
Most of our products come with a standard manufacturer's warranty. The warranty period varies by product category and brand. Specific warranty information is listed on each product page. For warranty claims, please refer to our Terms and Conditions.
How can I contact customer support?
Our customer support team is available via email, phone, and live chat. For contact information and support hours, please visit our Contact Us page. We aim to respond to all inquiries within 24 hours during business days.
